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Home >> Support >> Apple Mac >> ZCS Connector for Apple iSync

ZCS Connector for Apple iSync

ZCS Connector for Apple iSync

When the Connector for Apple® iSync is installed, you can use Apple Address Book, iCal, and Microsoft® Entourage® to access the emailanywhere server and synchronize data to and from the Mac.

Note: Calendar syncing integration with Entourage is only supported for OS
X 10.4. Calendar syncing integration on OS X 10.5 or later is handled with

The Connector for Apple iSync supports Entourage only from Microsoft Office 2004 for Mac, version 11.2.3. This is the first version of Microsoft Office for Mac in which Entourage supports Mac Sync Services, the same service used by the iCal and Address Book applications for data synchronization.

The ZCS Connector for Apple iSync plug-in uses the standard Apple package installer. It takes only a few minutes for users to install the Connector for Apple iSync on their computers, establish the connections to the emailanywhere server and set up a synchronization schedule.

Before you begin

The Zimbra Connector for Apple iSync works on Apple computers running OS X 10.4.1 or later.

Note: Recommended OS is 10.4.6 or later.

Before you synchronize your calendars and address books, you should backup your Apple’s iCal and Address book data. If synchronization should fail, you can use these files to restore your Mac information.

  • To back up Apple iCal, open iCal and select File>Back up Database.
  • To back up the address book, open Address Book and select File> Back up Address Book.

Downloading ZCS Connector for Apple iSync Install Program

The ZCS Connector for Apple iSync.dmg file can be downloaded from the Administration Console, Downloads area.

Steps to configure the Connector for Apple iSync

Zimbra Connector for Apple iSync is configured from System Preferences.

  1. After the Connector for Apple iSync is installed, open System Preferences; click Zimbra from the Other row. The Zimbra dialog opens.
  2. Select the Account tab. Enter the following information:
    • Description. Enter a name to identify this account.
    • Server. Enter the emailanywhere server domain name (DNS).
    • Server port. For secured connections the default is 443.
    • Check Use Secure Sockets Layer to establish a secure connection to the port
    • Your Zimbra account user name and password.

    After the account informations entered, the user is authenticated with the emailanywhere server. When authentication is complete, Authenticated displays in the lower right of the dialog.

  3. Click the Sync tab to set up your synchronization schedule and select folders to sync.
  4. From the Synchronize list select the sync schedule: Manually, Every Hour, Every Day, or Every Week. If you select Manually, synchronization happens only when you come back to this dialog and click Sync Now. If you select one of the other options, contacts and calendars sync automatically.
  5. Either or both Contacts and Calendars can be selected to sync. For Calendars, you can select All or Selected. When Selected is checked, you choose which calendars you want to sync with the emailanywhere server.

    Note: Calendars you subscribe to from either the emailanywhere Web Client and in iCal are not included when the calendars are synchronized.

  6. Click Sync Now to synchronize with your emailanywhere Address Book and Calendars. If your Address Books and Calendars have a large number of entries, initial synchronization can take some time.

    Before the address books or calendars are synced, you receive notification about how many files will be added, modified or deleted. Click OK to continue.

    Various Sync Alert dialogs may be displayed asking if you would like to delete all contacts/calendars from your account on the emailanywhere server before syncing. If you check that box, the information is deleted on the emailanywhere server. If you do not check the box, you merge the two lists. Duplicate contacts are not deleted.

Using the Advanced Tab

The Advanced tab is used to enable the Automatically Sync function, Entourage integration, and data change notification. Configuring these is optional. From the Advanced tab, you can also re-synchronize the information between the emailanywhere server and the Mac.

  • When Automatically Sync is enabled, changes you make locally to your Address Book, iCal data, or to Entourage calendar and contacts are immediately sent to the emailanywhere server.

    Use caution when this feature is enabled. If you delete data, it is immediately removed from the emailanywhere server. There is no undo!

  • If you use Entourage, check Entourage integration to correctly sync the Entourage calendar to the emailanywhere primary calendar. The emailanywhere primary calendar is the first calendar created for your emailanywhere account. On the emailanywhere Web Client it is named Calendar.
  • Check Show data change alert to be notified before any data changes are made to your emailanywhere account.

Resetting your data

If you haven't been maintaining a sync between the data in emailanywhere Address Books and Calendars with the data in your Mac Address Book and Calendars, you may want to refresh your content from the account that you think is the most up to date to the other account. To do this, click Reset Sync Data and select the direction to update information from. Reset Sync deletes the data from the account you selected and resyncs the data.

  1. Click Reset Sync Data on the Advanced tab.
  2. Select how the connector should reset the sync data -
    • Delete data on the emailanywhere server and then sync. This deletes the content of the emailanywhere Address books and Calendars that you sync with the Mac and updates the emailanywhere account with the data from the Mac.
    • Pull all data from the emailanywhere account. This pulls the address book and calendar data from your emailanywhere account and compares it with the data in your Mac address book and calendar. Contacts or meetings in your Mac accounts that were not in the emailanywhere data that was received are deleted from the Mac.
  3. Click OK. A iSync sync alert shows the number of contacts that will be added and the number of contacts that will be deleted. You can cancel sync at this point and no data is changed.
  4. To continue, click Allow. If you selected to delete data in your emailanywhere account, the ZCS iSync Connector dialog displays a request to update the emailanywhere server. Click OK. The data has been synced between your two accounts.